Contact
We are a small team and we read every message.
We reply within one business day, Monday through Friday. Messages received on a weekend or federal holiday are answered on the next business day.
Before You Write
To help us resolve your question on the first reply, please include:
- Your order number, if your question is about an order
- The email address you used at checkout
- A photograph, if an item arrived damaged or incorrect
What We Can Help With
- Order status, tracking, and delivery problems
- Address changes and order changes before shipment
- Auto-Refill: skipping, rescheduling, canceling, or changing your interval
- Refunds under our 60 day guarantee
- Ingredient and dosing questions
A Note on Veterinary Questions
We can tell you what is in our product and how much of each ingredient a serving provides. We cannot advise on your dog's health, diagnose a condition, or recommend a course of treatment. Those questions belong with your veterinarian, and we would rather send you there than guess.
Privacy Requests
Email support@betterdogshop.com with the subject line "Privacy Request." See our Privacy Policy and Your Privacy Choices for details.